FAQ

Where do I log in?

Log in at https://admin.noraff.com/login.

Why do I get an error when I try to change a user’s email address?

You may be using an invalid email address format or trying to use an existing email address. First, make sure you’re using the example@email.com format. An email address in use by another user is also considered invalid. If you’re running into this issue, use a different email address for the new or updated account.

Why would I assign an advertiser to my offer?

You can aggregate offer stats in reports by advertiser ID or name by assigning an advertiser. You can then use advertiser-related features like Advertiser Security Tokens and Advertiser Invoices.

How do I remove the advertiser menus from my platform?

You can hide the advertiser menus in your platform by going to Company > "Customize Application" > "Advertiser Settings" and setting "Advertiser System" to "Disabled." You might do this if you're a brand that only uses NorAff to run a partner program.

How do I change my domains?

First, you need to add a CNAME record in your domain registrar. After the DNS has propagated, go to Company > Customize Application > Settings > Domain to add your custom application domain. For supporting documentation, read our article on Network-wide Domain settings. If you wish to use a custom tracking domain for secure links, please contact your account manager or sales representative to learn more.

If I cancel my NorAff account, can I reopen it later?

Yes! To reactivate your account, just reach out to our sales team at noraff@egmont.com. As long as you reactivate within 90 days, your partners, advertisers, offers, and stats will be available to use after your account is active.